POLICIES
Bonthrone Security Services aims to provide a high quality service. We accept that, occasionally, things go wrong and you may have cause to complain.
COMPLAINTS
One of the ways in which we can continue to improve our service is by listening to and responding to your views. We have tried to make the complaints process as simple as possible. We treat complaints seriously and attempt to deal with them effectively, by:
- resolving them promptly
- responding in the right way with an explanation or an apology, where we have got things wrong
- providing information on any action taken
We try to learn from complaints and take action to improve our service.
“I would like to say what a complete pleasure it was having you and your staff install our CCTV system at our home in Blairgowrie. You were all very polite and made as little mess as was physically possible, nothing was too much trouble. Money well spent!”
“ We have used Bonthrone Security Services for our Fife based Care Home group for a few years now, and we are very happy with the service they provide. They can advise on superior equipment, that is relevant to our needs, or where we request, they will repair existing equipment.I would have no problem in recommending them.
“Bonthrone Security has been responsible for our security needs from day one of our business. They provide and support all of our security needs, with exceptional knowledge of their profession. Installation was quick and easy with every member of BSS being helpful and patient with all of our questions. We would not hesitate to recommend BSS”.
WHY CHOOSE BONTHRONE SECURITY SERVICES?
Meeting Your Security Needs
We’ll listen to what you would like to achieve and give helpful practical advice. We’ll work with you to find a solution which will best meet your budget and security needs.
We’ll respect your home or business, making appointments to suit your individual requirements. Call our experienced team today on 01738 500 006.