Bonthrone Security Services aims to provide a high quality service. We accept that, occasionally, things go wrong and you may have cause to complain.


One of the ways in which we can continue to improve our service is by listening to and responding to your views. We have tried to make the complaints process as simple as possible. We treat complaints seriously and attempt to deal with them effectively, by:

  • resolving them promptly
  • responding in the right way with an explanation or an apology, where we have got things wrong
  • providing information on any action taken

We try to learn from complaints and take action to improve our service.

You can make a complaint by letter, email or telephone.

If you know which aspect of Bonthrone Security Services is responsible for the service you wish to complain about, please make this clear.

Please direct your complaint to:

Bonthrone Security Services Ltd
Perthshire, PH2 9EX

Telephone: 01738 500 006 (during office hours, when you will be directed to the appropriate member of staff)
Email: feedback@bonthronesecurity.co.uk

If you complain by phone, we will try to resolve your complaint immediately. If this is not possible, we will take your details and contact you as soon as possible.

If you complain in writing, by letter, or email, we aim to respond within 20 working days. If it is not possible to give you a full reply within this time (for example, if your complaint requires more detailed investigation), we will tell you what is being done and when you can expect a full response.

We will acknowledge where things could have been done better, and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will let you know why.

Your response will include details of what to do if you believe your complaint has not been dealt with properly. You should start by contacting us again, asking for your complaint to be passed on to a more senior member of staff.

If you remain unsatisfied, you can contact and complain to SSAIB. You can contact them by writing, by letter, or email. Their contact details are shown below:

7-11 Earsdon Road
West Monkseaton
Whitley Bay
Tyne & Wear
NE25 9SX

Telephone: 01912 963242
Email: ssaib@ssaib.co.uk

We’ll protect whatever matters most to you

We’ll work with you to find a solution which will best meet your budget and security needs. We’ll respect your home or business, making appointments to suit your individual requirements.

“I would like to say what a complete pleasure it was having you and your staff install our CCTV system at our home in Blairgowrie. You were all very polite and made as little mess as was physically possible, nothing was too much trouble. Money well spent!”


“ We have used Bonthrone Security Services for our Fife based Care Home group for a few years now, and we are very happy with the service they provide. They can advise on superior equipment, that is relevant to our needs, or where we request, they will repair existing equipment.I would have no problem in recommending them.


“Bonthrone Security has been responsible for our security needs from day one of our business.  They provide and support all of our security needs, with exceptional knowledge of their profession.  Installation was quick and easy with every member of BSS being helpful and patient with all of our questions. We would not hesitate to recommend BSS”.



Meeting Your Security Needs

We’ll listen to what you would like to achieve and give helpful practical advice. We’ll work with you to find a solution which will best meet your budget and security needs.

We’ll respect your home or business, making appointments to suit your individual requirements. Call our experienced team today on 01738 500 006.